The Better Business Bureau (BBB) Board of Directors voted to revoke the accreditation of the following businesses:
- AES Landscapes, Inc. with a BBB C- rating of Livonia, NY, because the company has an unresolved complaint linked to their failure to comply with the terms of a court decision.
- Oneida Fence with a BBB F rating of Depew, NY, because the file contains unanswered and unresolved complaints and the company did not comply with the terms of an arbitration decision, after agreeing in advance to do so.
- Paybooks, Inc. with a BBB F rating of Rochester, NY, because the company did not respond to complaints and because of action taken against them by the New York State Attorney General’s office.
"Trust in the marketplace is our mission. The Better Business Bureau ratings, reports and accreditation status are designed to offer consumers background on a particular company and their performance in the marketplace. We feel a company’s record with the Better Business Bureau can offer a consumer confidence or not. Our records can help people choose one business over another and Accreditation is certainly a factor to take into consideration,” said David Polino, Better Business Bureau President. “BBB Accreditation is an honor that not every business can achieve or maintain. Expulsion is always an unfortunate outcome.”
Revocation of BBB Accreditation occurs after a thorough review process by the BBB Ethics and Standards Committee and Board of Directors. "Accreditation Status" is one factor that impacts a business rating with the BBB. BBB’s letter grade rating system, announced in January of this year, gives businesses an A+ through F letter rating and replaces the scale of “satisfactory” or “unsatisfactory” used in the past.
The BBB requires that BBB Accredited Businesses maintain a B letter grade or higher. Failure to respond to complaints brought to their attention by the BBB is a breach to the BBB Standards for Trust that each Accredited Business must uphold. Some BBB Accreditation Standards include adherence to BBB standards of advertising and selling as outlined in BBB Code of Advertising, prompt response to any and all complaints, making a good faith effort to resolve complaints in accordance with generally accepted good business practices, cooperation with BBB efforts and activities to promote self-regulation, and that an Accredited Business must eliminate the underlying causes of complaint patterns that are brought to their attention by the BBB.
BBBOnLine is a program that promotes trust and confidence on the Internet. Expulsion from the BBB also results in termination of BBB OnLine affiliation. BBBOnLine is the largest consumer assurance program of its kind on the internet.
Business reports for the nearly 56,000 companies within the service area of the BBB serving Upstate New York can be researched at www.bbb.org.