Regional Office
100 Bryant Woods South Amherst, NY 14228
(716)881-5222 - (800)828-5000 - FAX: (716)883-5349
Branch Office
55 St. Paul Street
Rochester, NY 14604
800-828-5000
All Better Business Bureau services are available on this web site or by
- Writing to us at our Regional office of: 100 Bryant Woods South Amherst, NY 14228
- Visiting an office during normal business hours
- Fax your request to 716-883-5349
- Call us 716-881-5222 or for Upstate New York State residents only call 800-828-5000
For your convenience and the fastest service, all of our reports and a complaint form are available on this website.
Our office hours are 8:30 AM - 4:30 PM EST. Inquiry lines are open 10:00 AM - 2:00 PM EST.
Complaints against the Better Business Bureau
General Inquiries - For information on the BBB of Upstate New York.
If you would like to file a complaint please do not contact us via email. You may file your complaint using our online form. Complaints filed online are usually processed the same business day. Or if you prefer you may write a letter of complaint and mail to BBB, 100 Bryant Woods South Amherst, NY 14228. Complaints are not accepted over the telephone. For the fastest service, please use our online form.